Customer Service Representative for Collections Bilingual Spanish (Rent-A-Center)

Company

Description

• Perform premier customer service in respect to all customers both internal and external to the partnership store
• Complete customer service calls in a timely manner as assigned

• Work as a cooperative member of the partnership store team and AcceptanceNOW team in all operational aspects
• Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
• Any other duties assigned by the Sales Manager

• Review expired accounts and communicate with customers to promote timely payments
• Maintain accurate records of past due account activity

• Prior customer service experience
• Minimum high school diploma or equivalent
• Friendly with exceptional communication skills
• Organizational and time management skills, ability to multi-task
• Proficient with simple math calculations
• Computer literacy/proficiency in a windows operation system