Diamond and Jewelry Showroom Consultant (Westchester Mall)

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Blue Nile


Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience. We embrace a culture of adaptability. Our team is nimble, innovative and resourceful and makes an impact on both the business and each individual customer's personal experience. We value hard-work, flexibility and curiosity and collaborate to creatively solve problems, constantly improve and implement meaningful changes. Our team celebrates achievements and is inspired by success.Blue Nile is looking for a Diamond and Jewelry Showroom Consultant who is eager for an exciting opportunity to join our retail Webroom. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Diamond and Jewelry Showroom Consultant at Blue Nile is outgoing, passionate and strives to help others. The company's Customer Service goal is to enhance and grow the brand connection experience for customers. Diamond and Jewelry Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a "Jeweler for Life" relationship with Blue Nile. This position is located in The Westchester Mall in White Plains, New York. Responsibilities:Demonstrate exceptional Customer Service and continually develop your product knowledge to educate customersHelp create and maintain a store culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growthCommunicate the Blue Nile Difference, instilling trust and confidence in our brandProactively follow up on all work requests within Blue Nile's service level standardsEffectively resolve complex customer service challenges, finding solutions which exceed customer expectationsCommunicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experienceProven aptitude to effectively and efficiently navigate through all computer systemsStrong attention to detail and high integrityContinuously maintain excellent attendance and punctualityQualifications:Previous retail sales or customer service experience requiredJewelry experience a plus but not requiredExcellent interpersonal, creative problem solving, organizational and time management skillsExcellent listening, written and verbal communication skillsAbility to work within deadlines in a fast paced environmentStrong computer, typing/keyboarding and data entry skillsAbility to stand for extended periods of timeFlexibility and willingness to adjust to scheduling needs, particularly during retail peak seasonsAuthorized to work in the U.SWhat we offer:Medical, Dental, and Vision Healthcare Coverage401(k) with Company MatchGenerous Time Off PolicyRestricted Stock Unit AwardsBonus ProgramCompetitive SalariesEmployee Discount

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