New Office Location! No Experience Needed! CSR REPS WANTED!

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Hudson Executives & Co.


Customer Service Representative: Responsible for acting as a liaison between customers andcompanies. Assists with sales, complaints, orders, errors, account questions, billing,cancellations, and other inquiries. This position also has a structure for management training. Our representatives not only buildtheir customer service skills, but also learn management, marketing, advertising, and salestechniques. Our company helps to build work skills as well as promote personal developmentby hosting weekly lectures, seminars, networking events, and maintaining a fun and upbeatenvironment. We encourage positive thinking and teamwork. Core Competencies of the Entry Level Customer Service Representative:Initiative - Be excited to take on responsibilities and challenges.Leadership - You have a willingness to lead, take charge, offer opinions and direction.Dependability - You must be reliable, responsible, and dependable.Social Orientation - The desire to work with others rather than alone, and beingpersonally connected with others on the job.Attention to Detail - Absolutely essentialCooperation - Be pleasant with others on the job and display a good-nature, andcooperative attitude.Candidate must have a sense of humor, easygoing, but very disciplined. Primary Customer Service responsibilities:Greet customers warmly and ascertain problem or reason for conversation.Assist with placement of orders and upgrade accounts.Advise on product information.Discuss deals and promotions.Utilize computer/tablet technology to handle a high volume of inquiries.Resolve customer complaints via phone, email, mail, or social media.Record pertinent customer information such as addresses and phone numbers.Use telephones to reach out to customers and verify account details.Suggest solutions when a product malfunctions.Work with manager to ensure proper customer service is being delivered.Compile reports on overall customer satisfaction and personal improvement. Required Skills:Excellent communication and listeningCustomer service, and interpersonalComputer/TechnologyAbility to work efficiently and effectively in a multi-task customer service environmentStrong and effective decision making abilityProblem solvingExcellent organization If this sounds like something you would enjoy, or excel at, apply with us!


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