Collections Specialist

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ICR, Inc.


JOB POSTINGCollection SpecialistDivision: CampusSalary Level: $14.06 per hour + Commission EligibleLocation: Poughkeepsie, New YorkContact: Reports To: Assistant Collection Manager***SPANISH SPEAKING APPLICANTS NEEDED***Located in Poughkeepsie, Immediate Credit Recovery is seeking motivated individuals in the Hudson Valley area. We have many job opportunities but are currently hiring telephone representatives. Candidates selected will be challenged to motivate consumers and negotiate repayment arrangements. The ideal candidate possess at least one (1) year of call center and/or customer service experience. ICR offers competitive base salaries, benefits and additional monthly commission earnings for superior performance. We have an extensive training program in place so new employees have every opportunity to be successful. ICR acknowledges our staff as our most important asset, treating employees fairly and fostering a family oriented feel. Grow with us Essential Functions Tasks and Responsibilities- Comply with all federal, state, and local laws and regulations- Strictly comply to the FDCPA, FTC, privacy laws and company policies and procedures- Remain Professional at all times- Request form letters to send to consumers to encourage payment of delinquent accounts - Contact consumers by phone to determine basis of overdue payment - Responsible for gathering full and complete information on all contacts and consumers - Set up payment arrangements with consumers- Continuously meet departmental and personal collection goals - Gather full and complete information on consumers and accurately document all collection activity in the collection system database - Review documented correspondence on assigned accounts - Per line of business and where applicable, forward accounts where consumers fail to make payment to review for possible litigation, where authorized - Maintain accountability for all calls assigned - Independently solve customer issues escalating to supervisor any situation outside the employees control that could adversely impact collection activities - Ensure that calls are handled in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations- Skip Trace accounts and/or forward accounts into Skip Tracing for location information and working accounts immediately upon receipt of that information- Provide customer service that exceeds customer expectations - Establish and maintain a professional relationship with team members and department contacts- Treat all internal/external customers, team members and department contacts with dignity/respect- Cooperate with team members to meet goals or complete tasks - Escalate work flow and communication issues to supervisor Success Factors/Job Competencies - Fundamental knowledge of collection practices and standards- Understand and carry out oral and written instructions- Good written and oral communication skills- Good customer service skills- Problem resolution skills- Attention to detailMinimum Qualifications- High School Diploma or its Equivalent- Ability to successfully complete and pass the FDCPA - Ability to successfully complete and pass the Telephone Techniques Test- Six months of collection or customer service experience preferred - Clean background for Security Clearance check- Reliable transportation required- Ability to pass a Drug ScreeningPhysical Demands- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.BenefitsMedical, Dental, Vision, Life, Long Term Disability, Paid time off and 401KICR offers a wide array of medical plans and contributes 85% of the monthly premiums for Medical and 75% of Dental regardless of the plan chosen or plan level. NoticeICR is an EEO/AA Employer Female/Minority/Protected Veterans/Individuals with DisabilitiesICR is a VEVRAA Federal Contractor and this is a priority Referral of Protected VeteransIf you require an accommodation in applying through this website, please contact our Recruiting Department at 845-298-0700 or email at

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