Ramapo College Textbooks > Quality Is Personal

Quality Is Personal



Publisher:Free Press

Authors:Harry Roberts, Harry V. Roberts, Bernard F. Sergesketter

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Quality Is Personal Description

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment-can significantly increase individual understanding of the general concepts and implementation of top quality management. 20 line drawings.

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